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However, research by Van de Walle, Van Roosbroek, and Bouckaert argue little evidence exists to suggest that trust in government, at least among European nations, has steadily declined over time. In addition, a great deal of literature related to the United States has suggested that trust in government has been declining for some time. These changes to the information climate have been occurring within a broader social context of consistently reducing levels of trust in government and an increasingly unsatisfied public (This research focuses in particular upon trust in government in South Korea, where evidence suggests that trust has indeed been declining over the past decade. For this reason, many scholars have begun to argue that the Internet and social media are restructuring citizen-state relationships, while the proliferation and increasingly widespread usage of terms such as e-government, e-democracy, e-participation, and the virtual state indicates they may be right.
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The increasing sophistication and diffusion of the Internet, social media and information and communication technology (ICT) into society has led many to believe that the way in which government information is disseminated to citizens may be undergoing fundamental changes.
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The findings of our study reveal that citizens’ use of the online medium for information about their government, such as information from local government web-media, lacks a strong relationship with their levels of satisfaction with government information provision and trust in government, while citizens’ use of different sources on the offline medium for information about their government, such as information from local government meeting or official gazette, is found to have a stronger association with citizens’ trust in government and satisfaction with government information provision. To address this central hypothesis, we analyze data from the 3068 citizen respondents. non-government source) about their government plays an important and distinctive role in shaping citizens’ satisfaction with government information provision and trust in government. Given an increasingly diverse information environment, which is attributable to the diffusion of information and communication technologies (ICT)s, the Internet, and social media, we hypothesize that citizens’ use of a particular medium for information (online vs offline, and government source vs. Information plays a formative role in citizens’ decision to trust their government.